Juana and Carl Are Reviewing Their Company's Balanced Scorecard Strategic

question 9

Multiple Choice

Juana and Carl are reviewing their company's balanced scorecard strategic objectives when they discover a problem. Which of the following is not a correct matching of a strategic objective to its performance perspective in their company's BSC?

• A)The strategic objective in the learning and growth perspective is to reduce the number of employees who chose to leave the company for jobs elsewhere.
• B)The strategic objective in the customer perspective is to make the customer happy.
• C)The strategic objective in the financial perspective is to reduce shipping errors.
• D)The strategic objective in the internal processes perspective is to improve delivery times of products shipping to customers.

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Definitions:

Conversational

A style of communication that is informal, natural, and similar to everyday spoken language.

Formal Tone

A style of communication that is professional, impersonal, and often used in academic or professional settings.

Internal Audience

A group within an organization, such as employees or members, targeted by specific communications or information.

Complex Topic

A subject matter that is complicated and involves numerous interrelated elements or considerations.