Juana and Carl Are Implementing a Balanced Scorecard for Their

question 39

Multiple Choice

Juana and Carl are implementing a balanced scorecard for their company, DoItRight Manufacturing. They are considering various performance metrics for assessing progress toward strategic objectives. Which of the following would be a good choice of performance metric for the strategic objective listed?

• A)The strategic objective of delighting the customer is measured by the number of repeat customers.
• B)The strategic objective of delighting the customer is measured by the average employee tenure.
• C)The strategic objective of increasing profits is measured by the number of hours provided for employee training.
• D)The strategic objective increasing profits is measured by the customer satisfaction rating.