Match the Following Descriptions and Examples with the Four Performance

question 13

Short Answer

Match the following descriptions and examples with the four performance perspectives in the balanced scorecard (a-d).
-Focuses on traditional accounting measures of performance, such as net income and cash flow
A)Financial
B)Internal processes
C)Learning and growth
D)Customer

• A)Financial
• B)Internal processes
• C)Learning and growth
• D)Customer

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Definitions:

Kinesics

The study of body motion or body behavior as a form of nonverbal communication, including gestures, posture, and facial expressions.

Proxemics

The study of human use of space and the effects that population density has on behavior, communication, and social interaction.

Paralinguistics

The study of vocal and non-verbal cues that accompany speech and convey meaning beyond the words themselves.

Verbal Responses

Verbal responses are spoken reactions or replies to stimuli, questions, or interactions, playing a crucial role in communication and therapy.