Match the Following Descriptions and Examples with the Four Performance

question 6

Short Answer

Match the following descriptions and examples with the four performance perspectives in the balanced scorecard (a-d).
-Focuses on obtaining and retaining customers and customer base
A)Financial
B)Internal processes
C)Learning and growth
D)Customer

• A)Financial
• B)Internal processes
• C)Learning and growth
• D)Customer

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Definitions:

Fixed Costs

Expenses that do not vary in total despite fluctuations in the amount of work or volume of production.

Actual Services

The genuine and realized services provided by a company, as opposed to planned or expected services.

Operating Department

A unit or division within an organization that is directly involved in performing the primary business activities of the company.

Budgeted Rates

Projected costs or expenses associated with specific activities or operations, used for budgeting and planning purposes.