Schedule of Activity Costs ​

question 97

Multiple Choice

Schedule of Activity Costs ​
-A customer service department has the following resolution response time data: Average Response Time
First contact 0.25 hr.Service scheduling 0.50 hr.Wait for service 24.00 hrs.Service 1.50 hrs.Total resolution time 26.25 hrs.What is the value-added ratio (rounded to one decimal place) in this process?

• A)5.7%
• B)8.6%
• C)28.6%
• D)91.4%

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Definitions:

Muscularis

The layer of muscle found in various parts of the gastrointestinal tract, involved in peristalsis and the control of food movement.

Quadrate Lobes

Generally refers to a lobe of the liver, but "quadrate lobes" as plural is not a standard anatomical term, thus could be considered incorrect without further context.

Simple Columnar Epithelium

A single layer of tall, closely packed cells, lining organs such as the intestines and involved in absorption and secretion.

Microvilli

Microvilli are microscopic cellular membrane protrusions that increase the surface area for absorption or secretion, common in cells of the intestines and kidneys.