Schedule of Activity Costs ​

question 97

Multiple Choice

Schedule of Activity Costs ​
-A customer service department has the following resolution response time data: Average Response Time
First contact 0.25 hr.Service scheduling 0.50 hr.Wait for service 24.00 hrs.Service 1.50 hrs.Total resolution time 26.25 hrs.What is the value-added ratio (rounded to one decimal place) in this process?

• A)5.7%
• B)8.6%
• C)28.6%
• D)91.4%

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Definitions:

Balance Sheet

A financial statement that displays a company’s assets, liabilities, and shareholders' equity at a specific point in time.

Income Statement

A financial statement that shows a company's revenues, expenses, and net income over a specific period, illustrating its financial performance.

Total Asset Turnover

A financial ratio that measures a company's efficiency in using its assets to generate revenue.

Balance Sheet

A snapshot report of a company's assets, liabilities, and shareholder equity at a specific time.