The Lag Between the Time That the Need for Fiscal

question 196

Multiple Choice

The lag between the time that the need for fiscal action is recognized and the time action is actually taken is referred to as the

• A)crowding-out lag.
• B)recognition lag.
• C)operational lag.
• D)administrative lag.

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Definitions:

Service Delivery Process

A set of activities and tasks that a company undertakes to provide a service to its customers efficiently and effectively.

Service Encounter

The interaction between a customer and a service provider during which a service is provided.

Service Quality

The assessment of how well a delivered service matches customers' expectations.

Tangibility

The attribute of being able to be touched, seen, tasted, felt, or smelled, often used in differentiating goods from services.