Figure 23.1 Using Figure 23.1, Match the Following

question 107

Multiple Choice

Figure 23.1
Using Figure 23.1, match the following:
-MALT found here.

---

Definitions:

Customer Relationship Management

A strategy for managing an organization's relationships and interactions with customers and potential customers.

Customer Satisfaction

The degree to which a product or service meets or exceeds customer expectations.

Dollar Fill Rate

A metric that measures the value of goods shipped on time versus the total value of the order.

Pre-Transaction

Activities and considerations that occur before the actual purchase or transaction takes place, such as research or comparison.