Figure 21.1
Using Figure 21.1, match the following:
-Heavy chain.
Definitions:
Resale
Resale refers to the act of selling something previously bought, often used goods, to another buyer.
Negative-News Message
A communication that conveys disappointing or unfavorable information to the recipient.
Admit Blame
The act of accepting responsibility for a mistake or wrongdoing.
Apologizing
The act of expressing regret or sorrow for having done something wrong or caused inconvenience or offense to someone.
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