Statement on Quality Control Standards (SQCS) No

question 14

True/False

Statement on Quality Control Standards (SQCS) No. 2 identifies six quality control elements.

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Definitions:

Consumer Involvement

Refers to the level of interest and personal relevance a consumer feels towards a particular product or service.

Involvement

The degree of interest and attention that an individual devotes to a particular activity, issue, or item, often affecting decision-making processes.

Motivation

The psychological process that arouses and directs goal-oriented behavior.

Sentiment Analysis

A technique used to detect, measure, and analyze opinions and emotions expressed in text, often applied in natural language processing to understand social media or customer feedback.