If We Communicate in Session the Way We Usually Communicate

question 4

Multiple Choice

If we communicate in session the way we usually communicate in ordinary conversation,

• A) it increases the likelihood of misunderstanding because we normally tend to discuss topics in a superficial way.
• B) it increases the likelihood of misunderstanding because clients will become offended.
• C) it decreases the likelihood of misunderstanding because clients are familiar with this style of conversation.
• D) it decreases the likelihood of misunderstanding because we ordinarily seek clarification and discuss things in-depth.

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Definitions:

Operating Leverage (DOL)

A measure of how revenue growth translates into growth in operating income, indicating the fixed versus variable costs of a business.

Variable Cost

A cost that changes in proportion with the level of output or activity.

Fixed Costs

Business expenses that remain unchanged regardless of the level of production or sales activities, such as rent, salaries, and insurance.

Breakeven Volume

The quantity of output or sales at which total revenues equal total costs, resulting in no profit or loss.