The Customer Service Department of H&R Block Received a Total

question 95

Multiple Choice

The customer service department of H&R Block received a total of 235 telephone requests for a tip- sheet on personal tax or corporate tax. The following table summarizes callers' primary area of interest, and how they first heard about the tip-sheet. Suppose that a caller is selected at random. Find the probability that the caller selected is interested in personal tax, if they heard about the report from the radio.

• A) 34/100
• B) 34/235
• C) 34/135
• D) 34/70
• E) None of the choices are correct

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Definitions:

Cognitive Maps

Cognitive maps that allow people to navigate and comprehend their surrounding space.

Classical Conditioning

A training routine where two stimuli are continuously associated; the reaction, at outset evoked by the second stimulus, ultimately becomes evoked by the first stimulus solely.

Immediate Reinforcers

Rewards or consequences that immediately follow a behavior, significantly affecting the likelihood of the behavior occurring again.

Controlled Events

Situations or occurrences that are directly managed or governed by someone or something to ensure a desired outcome.