While Maslow's Research Categorized a Person's Needs in Terms of Higher-Order

question 257

Multiple Choice

While Maslow's research categorized a person's needs in terms of higher-order and lower-order needs, Herzberg's research recognized that

• A) employees aspire to satisfy lower-order needs at work and higher-order needs through other life activities.
• B) certain work-related factors satisfied higher-order needs, while other work-related factors satisfied lower-order needs.
• C) the physical environment and general working conditions were of no consequence to employees. These factors did not affect higher- or lower-order needs.
• D) hygiene factors satisfied higher-order needs and motivating factors satisfied lower-order needs.

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Definitions:

Density

In a social context, it refers to the concentration of people in a given area. In a physical context, it denotes the mass of a substance per unit volume.

Customer Contamination

The negative impact on a potential customer's perception of a product or service due to the presence or behavior of other customers.

Upscale Boutique

A retail outlet that offers high-end, fashionable, and often expensive products in a unique, curated shopping environment.

Word-of-Mouth Effects

The impact of person-to-person communication on the attitudes, beliefs, and behaviors of individuals regarding products, services, or ideas.