Jonathon Is a Sales Rep with a Large Technology Company

question 151

Multiple Choice

Jonathon is a sales rep with a large technology company. He is celebrating today because he just closed a large deal, which means a very large commission. Even the finance department is thrilled because Jonathon used __________ to review the credit history of this customer to be sure the deal would be a profitable one for the company.

• A) knowledge transfer
• B) business intelligence
• C) data processing
• D) business process information

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Definitions:

Overt Response

A visible or outward reaction to a stimulus or situation.

Empiricism

A philosophical theory that states knowledge comes only or primarily from sensory experience, emphasizing the role of empirical evidence in the formation of ideas.

Mental Process

The internal, covert activities of the mind, such as thinking, reasoning, imagining, and remembering.

Self-help Book

A book designed to offer advice and information on improving one’s life, focusing on personal improvement and self-care.