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Automated Service Design
The process of using technology to design services that reduce or eliminate the need for human intervention in service delivery.
Moment of Truth
Critical interactions or points in service delivery that significantly affect the customer's perception of the brand or organization.
Quality Function Deployment
Quality Function Deployment (QFD) is a systematic approach to design based on customer requirements that aims to ensure quality is built into products and services from the beginning.
Assembly Chart
A detailed diagram or document that displays the sequence of operations or components involved in assembling a product.
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