A Help Desk Receives an Average of Four Calls Per

question 61

Multiple Choice

A help desk receives an average of four calls per hour on its toll-free number. For any given hour, find theprobability that it will receive exactly six calls. Use the Poisson distribution.

• A) 0.1042
• B) 0.0141
• C) 725.7202
• D) 0.0330

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Definitions:

Decimal Equivalent

A numerical value expressed as a decimal, representing the fraction of a whole number.

Percent Equivalent

A value that represents a part of a whole expressed as a percentage.

Compound Interest

A way of determining interest that takes into account the original principal and adds the interest that has been accrued from previous periods.

Compound Interest

Calculation of interest on both the principal amount initially provided or borrowed, plus the interest that has accumulated over earlier periods.