A Customer Service Firm Receives an Average of Three Calls

question 77

Multiple Choice

A customer service firm receives an average of three calls per hour on its toll-free number. For any given hour,find the probability that it will receive at least three calls. Use the Poisson distribution.

• A) 0.5768
• B) 0.1891
• C) 0.4232
• D) 0.6138

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Definitions:

High In-Group Solidarity

Refers to the strong sense of loyalty and bonding among members within a group, often leading to a pronounced distinction between "us" and "them."

Economic Growth

An increase in the production of goods and services in an economy over a period of time, typically measured by the growth of gross domestic product (GDP).

Internal Colonialism

The exploitation and domination of minority groups within a broader society, emphasizing economic and political control.

Ethnic Backgrounds

The cultural heritage, nationality, or lineage of an individual or community.