The Overnight Shipping Business Has Skyrocketed in the Last Ten

question 182

Multiple Choice

The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of acompanyʹs success has been proven time and again to be customer service. A study was conducted to study thecustomer satisfaction levels for one overnight shipping business. In addition to the customerʹs satisfaction level,the customers were asked how often they used overnight shipping. The results are shown below in thefollowing table. What is the probability that a respondent did not have a high level of satisfaction with thecompany? Round the the nearest hundredth. $$\begin{array} { c | c c c | c } & { \text { Satisfaction level } } & \\\text { Frequency of Use } & \text { High } & \text { Medium } & \text { Low } & \text { TOTAL } \\\hline < 2 \text { per month } & 250 & 140 & 10 & 400 \\2 - 5 \text { per month } & 140 & 55 & 5 & 200 \\> 5 \text { per month } & 70 & 25 & 5 & 100 \\\hline \text { TOTAL } & 460 & 220 & 20 & 700\end{array}$$

• A) 0.34
• B) 0.66
• C) 0.57
• D) 0.43

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Definitions:

Stress

A state of mental or emotional strain or tension resulting from adverse or demanding circumstances.

Negative Effects

The adverse outcomes or undesirable impacts resulting from a policy, action, or decision.

Computer Use

The application of computers to store, retrieve, transmit, and manipulate data or information.

Line Of Sight

The clear understanding employees have regarding how their individual efforts contribute to the achievement of organizational goals.