The Overnight Shipping Business Has Skyrocketed in the Last Ten

question 234

Multiple Choice

The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of acompany?s success has been proven time and again to be customer service. A study was conducted to study thecustomer satisfaction levels for one overnight shipping business. In addition to the customer?s satisfaction level,the customers were asked how often they used overnight shipping. The results are shown below in thefollowing table. A customer is chosen at random. Given that the customer uses the company more than fivetimes per month, what is the probability that they expressed low satisfaction with the company? $\begin{array} { c | c c c | c } & { \text { Satisfaction level } } & \\\text { Frequency of Use } & \text { High } & \text { Medium } & \text { Low } & \text { TOTAL } \\\hline < 2 \text { per month } & 250 & 140 & 10 & 400 \\2 - 5 \text { per month } & 140 & 55 & 5 & 200 \\> 5 \text { per month } & 70 & 25 & 5 & 100 \\\hline \text { TOTAL } & 460 & 220 & 20 & 700\end{array}$

• A) \(\frac { 1 } { 20 }\)
• B) \(\frac { 1 } { 4 }\)
• C) \(\frac { 1 } { 140 }\)
• D) \(\frac { 23 } { 140 }\)

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Definitions:

Warren Bennis

was a pioneering leadership scholar and author who contributed significantly to the study of leadership, emphasizing the importance of character, creativity, and adaptive capacity in leaders.

Philip Slater

was an American sociologist and playwright known for his work on social structure and dynamics, particularly in relation to modern American society.

Information Power

The influence and control one gains from possessing knowledge or information that others do not have.

Data

Information collected and processed for analysis or used to inform decisions, often presented in numerical form or through various analytics.