The Following Data Represent a Random Sample of 15 Complaints

question 84

Multiple Choice

The following data represent a random sample of 15 complaints registered with the customer servicedepartment of a store. Determine the mode complaint. $\begin{array}{lll}\text { defective product } & \text { rude personnel } & \text { messy store } \\\text { other } & \text { defective product } & \text { defective product } \\\text { other } & \text { excessive waiting time } & \text { other } \\\text { defective product } & \text { other } & \text { other } \\\text { rude personnel } & \text { defective product } & \text { other }\end{array}$

• A) other
• B) defective product
• C) messy store
• D) no mode

---

Definitions:

Cognitive Capacity

The total amount of information that the memory can retain or the brain can manage at any one time.

Environmental Psychologists

Professionals who study the interplay between individuals and their surroundings, and how physical spaces and environment influence behavior and well-being.

Pure and Applied

Refers to two types of research or science: 'pure' focuses on theoretical questions, while 'applied' aims to solve practical problems.

Social Dilemma

A situation in which individual decisions seeking personal benefit lead to outcomes that are suboptimal for all participants.