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Customer Relationship Management
A system for managing a company's interactions with current and potential customers, often using data analysis to study large amounts of information.
Handling Objections
The practice of addressing concerns or doubts raised by customers during the sales process to facilitate a transaction.
Denial
A psychological defense mechanism wherein an individual refuses to accept reality or facts, often as a way to avoid dealing with uncomfortable feelings or events.
Sales Territories
Designated geographic or demographic areas assigned to sales representatives or teams to manage and generate sales.
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