If a Person Puts One Penny in a Piggy Bank

question 71

Multiple Choice

If a person puts one penny in a piggy bank on the first day, two pennies in on the second day, three pennies in on the third day, and so forth, how much money will be in the bank after 60 days?

• A) $9.15
• B) $18.30
• C) $0.60
• D) $36.60

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Definitions:

Service Standards

Benchmarks for the quality of customer service that organizations aim to meet or exceed in their operations.

Communications Gap

A discrepancy that arises when the message intended by the sender differs significantly from what is understood by the receiver.

Customer Expectations

Refers to the set of beliefs or standards that consumers have regarding products, services, or brand experiences.

Service Gaps Model

A framework identifying discrepancies between customer expectations and the actual services received.