The Overnight Shipping Business Has Skyrocketed in the Last Ten

question 80

Multiple Choice

The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success is customer service. A study was conducted to determine the customer
Satisfaction levels for one overnight shipping business. In addition to the customer's satisfaction level, the customers were asked how often they used overnight shipping. The results are shown below in the following table:
$\begin{array} { c | c c c | c } & { \text { Satisfaction level } } & \\\text { Frequency of Use } & \text { High } & \text { Medium } & \text { Low } & \text { TOTAL } \\\hline < 2 \text { per month } & 250 & 140 & 10 & 400 \\2 - 5 \text { per month } & 140 & 55 & 5 & 200 \\\text { > 5 per month } & 70 & 25 & 5 & 100 \\\hline \text { TOTAL } & 460 & 220 & 20 & 700\end{array}$

Suppose that one customer who participated in the study is chosen at random. What is the probability that the customer did not have a high level of satisfaction with the company?

• A) \(\frac { 3 } { 7 }\)
• B) \(\frac { 4 } { 7 }\)
• C) \(\frac { 23 } { 35 }\)
• D) \(\frac { 12 } { 35 }\)

Recognize the development and importance of response inhibition and selective attention.

Understand the concept of personal fable and imaginary audience in adolescent self-perception.

Explain the advancement of moral reasoning from preconventional to postconventional stages.

Describe the significance of care orientation and justice orientation in moral development.

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Definitions:

Micromanages

A management style where a leader closely observes or controls the work of their subordinates or employees excessively.

Non-threatening

Describes an approach or behavior that is perceived as safe, inviting, and without any intention of causing harm or fear.

Co-workers

Individuals who work in the same organization or on the same team, sharing responsibilities and collaborating on projects.

Unknown Area

Refers to a topic, location, or field that is not known or familiar to someone or a group.