Examlex
Situation
A set of circumstances or a state of affairs at a particular time.
Emotion Work
The process of managing one's feelings and expressions based on the social norms of a given situation.
Feeling Rules
Cultural norms or guidelines that dictate the appropriate emotions to be expressed in various social situations.
Emotion Management
Involves people obeying “feeling rules” and responding appropriately to the situations in which they find themselves.
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