IT Staff for a Large Corporation Has Developed the Following $\begin{array}{cc}\text { Number of Calls } & \text { Probability } \\0 & .32 \\1 & .35 \\2 & .18 \\3 & .10 \\4 & .05\end{array}$

question 11

Multiple Choice

IT staff for a large corporation has developed the following probability
Distribution for the number of calls requiring troubleshooting problems per day. Based
On the distribution, the expected number of calls per day is $\begin{array}{cc}\text { Number of Calls } & \text { Probability } \\0 & .32 \\1 & .35 \\2 & .18 \\3 & .10 \\4 & .05\end{array}$

• A) 2.77
• B) 1.56
• C) 1.21
• D) 1.31
• E) 1

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Definitions:

Intersender Role Conflict

A situation where an individual receives conflicting expectations or demands from multiple sources, leading to stress or difficulty in role performance.

Interrole Conflict

Occurs when there are incompatible demands placed upon a person by two or more statuses held simultaneously.

Norms

Established standards of behavior or beliefs that are accepted and expected within a society or group.

Group Cohesiveness

The extent to which members of a group support and validate one another while working to achieve a common goal.