A Quality Assurance Manager Is Interested in Determining the Likelihood

question 19

Multiple Choice

A quality assurance manager is interested in determining the likelihood that more
Than 20 calls come in to a particular customer service center per hour. What method
Would be most appropriate for assigning this probability?

• A) Personal
• B) Judgmental
• C) Subjective
• D) Relative Frequency
• E) Classical

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Definitions:

Malformations

Abnormalities in the structure of a body part or organ, often present from birth.

Embryo

Developing human from the first to the eighth week of development.

Fertilization

The process by which male and female gametes fuse to form a zygote, initiating the development of a new organism.

Endoderm

The innermost layer of cells or tissue of an embryo in early development that gives rise to the lining of the digestive and respiratory systems.