A Quality Assurance Manager Is Interested in Determining the Likelihood

question 19

Multiple Choice

A quality assurance manager is interested in determining the likelihood that more
Than 20 calls come in to a particular customer service center per hour. What method
Would be most appropriate for assigning this probability?

• A) Personal
• B) Judgmental
• C) Subjective
• D) Relative Frequency
• E) Classical

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Definitions:

Diversity Training

Diversity training is educational programs designed to foster awareness, understanding, and respect for differences among individuals in a workplace or community, including but not limited to, race, gender, ethnicity, religion, and sexual orientation.

Discrimination

Unfair or prejudicial treatment of individuals or groups based on characteristics such as race, gender, age, or sexual orientation.

Performance Orientation

An approach or mindset focused on achieving outcomes and results rather than the learning process or individual effort.

Societies

Groups of individuals living together in organized communities with shared laws, traditions, and values.