A Customer Service Center Keeps Track of the Number of Complaints

question 39

Multiple Choice

A customer service center keeps track of the number of complaints received each
Day about one of their new products. The numbers of complaints received over the last
11 day period are 19, 18, 22, 21, 17, 18, 22, 19, 16, 23, and 25. The median for this
Sample of data is

• A) 22.
• B) 20 .
• C) 19.
• D) 17.
• E) 16. 6

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Definitions:

Feedback-Producing Questions

Questions designed to elicit detailed responses, opinions, or evaluations from a respondent, useful for gaining insights or assessing understanding.

Nonverbal

Refers to communication methods other than spoken or written words, including body language, facial expressions, and gestures.

Active Listening

Active listening is a communication technique where the listener fully concentrates, understands, responds, and then remembers what is being said.

Marginal Listening

A type of listening where the listener gives minimal attention and might miss significant parts of the message being communicated.