Use the Appropriate Probability Model (Binomial)

question 16

Multiple Choice

Use the appropriate probability model (Binomial) .
-Internet service providers (ISP) need to resolve customer problems as quickly as
Possible. For one ISP, past data indicates that the likelihood is .80 that customer calls
Regarding Internet service interruptions are resolved within one hour. Out of the next 10
Customer calls about interrupted service, how many would be expected to have their
Service problems resolved within one hour?

• A) 2
• B) 4
• C) 6
• D) 8
• E) 10

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Definitions:

Problematic Merit Pay

Refers to issues and challenges associated with merit pay systems, where salary increases are based on performance, leading to potential biases and unfair evaluations.

Performance Appraisal Process

A systematic evaluation of employee performance over a specific period, aimed at measuring contributions to the organization and identifying areas for growth and development.

Discrimination

Unfair treatment of a person or group based on characteristics such as race, gender, age, or sexual orientation.

Compensation Package

The total offering of pay and benefits provided to employees, including salary, bonuses, health insurance, and retirement benefits.