SCENARIO 18-8
Recently, a University Switched to a New Type

question 2

True/False

SCENARIO 18-8
Recently, a university switched to a new type of computer-based registration. The registrar is
concerned with the amount of time students are spending on the computer registering under the new
system. She decides to randomly select 8 students on each of the 12 days of the registration and
determine the time each spends on the computer registering. The range, mean, and standard deviation
of the times required to register are in the table that follows. $$\begin{array} { r l r l } \underline { \text { Day } } & \text { Range } & \underline { \text { Mean } } & \underline { \text { Std.Dev. } } \\1 & 10 & 5.250 & 3.4949 \\2 & 31 & 15.250 & 10.3060 \\3 & 13 & 20.375 & 4.9262 \\4 & 21 & 22.875 & 8.3911 \\5 & 35 & 8.500 & 11.3767 \\6 & 18 & 7.875 & 6.9372 \\7 & 25 & 11.250 & 8.5815 \\8 & 30 & 7.875 & 9.5235 \\9 & 17 & 10.250 & 6.3640 \\10 & 22 & 9.500 & 7.8740 \\11 & 27 & 7.875 & 8.7086 \\12 & 26 & 12.875 & 9.3723\end{array}$$
-Referring to Scenario 18-8, based on the $\bar { X }$ chart, it appears that the process is in
control.

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Definitions:

Facilitation and Support

Refers to the process of making something easier or more achievable, often involving assistance or guidance.

Manipulation and Co-optation

Techniques used in organizational change management where manipulation involves unobtrusively steering people towards desired behaviors, while co-optation involves winning over or neutralizing opposition by incorporating key individuals into the change process.

Conflict Resolution

The process of resolving a dispute or disagreement between two or more parties in a constructive manner.

Smoothing

In conflict resolution, smoothing refers to an approach that emphasizes agreement and minimizes disagreement to reach a harmonious outcome.