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SCENARIO 12-15
Two new different models of compact SUVs have just arrived at the market.You are interested in comparing the gas mileage performance of both models to see if they are the same.A partial computer output for twelve compact SUVs of model 1 and thirteen of model 2 is given below:
You are told that the gas mileage population distributions for both models are not normally distributed.
-Referring to Scenario 12-15,what is your decision on the test using a 5% level of significance?
Heterogeneous
Consisting of elements or parts that are different from each other; diverse in character or content.
Procedural Fairness
Refers to the customer’s perception of the fairness of the process used to resolve complaints about service.
Zone of Tolerance
The zone of tolerance refers to the range within which customers are willing to accept variations in product or service delivery quality, influencing satisfaction and loyalty.
Desired Service
A specific assistance or function that consumers or clients seek to fulfill their needs.
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