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SCENARIO 11-1
An airline wants to select a computer software package for its reservation system.Four software packages (1,2,3,and 4) are commercially available.The airline will choose the package that bumps as few passengers as possible during a month.An experiment is set up in which each package is used to make reservations for 5 randomly selected weeks.(A total of 20 weeks was included in the experiment. ) The number of passengers bumped each week is obtained,which gives rise to the following Excel output:
-Referring to Scenario 11-1,the among-group (between-group) mean squares is
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