SCENARIO 10-13
the Amount of Time Required to Reach a Customer

question 82

Short Answer

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on
customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a
difference in the mean amounts of time required to reach a customer service representative between
two hotels. Assume that the population variances in the amount of time for the two hotels are not
equal. $$\begin{array}{l}\text { t-Test: Two-Sample Assuming Unequal Variances }\\\begin{array} { l r r } \hline & { \text { Hotel 1 } } & { \text { Hotel 2 } } \\\hline \text { Mean } & 2.214 & 2.0115 \\\text { Variance } & 2.951657 & 3.57855 \\\text { Observations } & 20 & 20 \\\text { Hypothesized Mean Difference } & 0 & \\\text { df } & 38 & \\\text { t Stat } & 0.354386 & \\\text { P(T<=t) one-tail } & 0.362504 & \\\mathrm { t } \text { Critical one-tail } & 1.685953 & \\\mathrm { P } ( \mathrm { T } < = \mathrm { t } ) \text { two-tail } & 0.725009 & \\\mathrm { t } \text { Critical two-tail } & 2.024394 & \\\hline\end{array}\end{array}$$
-Referring to Scenario 10-13, what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.10? a) $1.6860$
b) $\pm 1.6860$
c) $2.0244$
d) $\pm 2.0244$

Identify the elements and legality of cybersquatting under federal law protecting trademarks.

Comprehend the protections and liabilities involved in digital communication and commerce under federal regulation.

Distinguish between legal and illegal practices in the context of copyright infringement and fair use defenses.

Understand the role of trademarks in digital marketing and how they can be protected or infringed upon.

---

Definitions:

Stability

The quality of being resistant to change or not prone to fluctuation; steadfastness.

Mental Abilities

The cognitive functions and capacities of the brain, including perception, reasoning, memory, decision-making, and problem-solving skills.

Psychosocial

Relating to the interrelation of social factors and individual thought and behavior.

Physical Development

The biological progression of a human being's growth and capability, encompassing changes in body size, muscle strength, and coordination.