SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 52

Short Answer

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what is the 95% confidence interval estimate for the difference in the two means if the two population variances are assumed to be the same?

---

Definitions:

Plural Families

Family structures that include more than two adult members in a domestic unit, often associated with polygamy or other forms of non-monogamy.

Anti-Miscegenation

Laws or practices that prohibit interracial marriage or cohabitation between different races.

Jim Crow

A term that refers to a set of laws and practices in the southern United States that enforced racial segregation and discrimination against African Americans after the Civil War until the mid-20th century.

Mate Selection

The process by which individuals choose their partners, influenced by various factors including personal preferences, social norms, and biological considerations.