SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 46

Essay

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what is the critical value for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels at the 5% level of significance?

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Definitions:

Government Regulation

The act of controlling business behavior through a set of rules or laws established by a government entity to ensure fair and safe practices.

Idealize

To regard or represent something as perfect or better than it actually is, often ignoring potential flaws or problems.

Scientific Observation

The systematic process of gathering empirical data through the use of controlled and repeatable methods, crucial for scientific inquiry and hypothesis testing.

Quantitative Measurement

The process of obtaining and evaluating numerical data to describe attributes of a phenomenon.