SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 106

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1,the possible responses to the question "Are you happy,indifferent,or unhappy with the performance per dollar spent on the Blu-ray player?" result in

• A)a nominal scale variable.
• B)an ordinal scale variable.
• C)an interval scale variable.
• D)a ratio scale variable.

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Definitions:

Employee

An individual who works part-time or full-time under a contract of employment, providing labor to an employer for compensation.

Unfunded Pension Liability

A pension plan's financial shortfall when the projected retirement benefits obligations exceed the current assets available to fund them.

Long-Term Liability

A financial obligation of a company that is due more than one year in the future.

Current Liability

Financial obligations or debts that a company is expected to pay within one year, including accounts payable, wages, and short-term loans.