SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 66

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1,the possible responses to the question "What is your annual income rounded to the nearest thousands?" result in

• A)a nominal scale variable.
• B)an ordinal scale variable.
• C)an interval scale variable.
• D)a ratio scale variable.

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Definitions:

External Locus of Control

The belief that outcomes in one's life are due to external forces beyond one's control rather than one's own actions.

General Adaptation Syndrome

A three-stage process that describes the physiological changes the body goes through when under stress: alarm, resistance, and exhaustion.

Alarm Reaction

The first stage of the GAS, which is triggered by the impact of a stressor and characterized by sympathetic activity.

Exhaustion Stage

The final phase of the stress response, as described by Hans Selye, characterized by depleted physical and mental resources, leading to burnout or health issues.