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A Company That Receives the Majority of Its Orders by Telephone

question 406

Multiple Choice

A company that receives the majority of its orders by telephone conducted a study to determine how long customers were willing to wait on hold before ordering a product. The length of waiting
Time was found to be a variable best approximated by an exponential distribution with a mean
Length of waiting time equal to 3 minutes (i.e. the mean number of calls answered in a minute is
1/3) . What proportion of customers having to hold more than 4.5 minutes will hang up before
Placing an order?

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Definitions:

Liability

A legal responsibility or obligation.

Entitlement To Payment

The legal right or claim to receive a specific sum of money.

Dishonor

In legal and financial contexts, dishonor refers to the failure to fulfill an obligation, such as when a check is not honored by a bank due to insufficient funds.

Negotiable Note

A financial instrument containing a promise to pay a certain amount of money, either on demand or at a future date, which is transferable by endorsement.

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