A Company That Receives the Majority of Its Orders by Telephone

question 31

Multiple Choice

A company that receives the majority of its orders by telephone conducted a study to determine how long customers were willing to wait on hold before ordering a product. The length of waiting
Time was found to be a variable best approximated by an exponential distribution with a mean
Length of waiting time equal to 2.8 minutes (i.e. the mean number of calls answered in a minute is
1/2) 8) . What is the probability that a randomly selected caller is placed on hold fewer than 7
Minutes?

• A) 0.0009119
• B) 0.082085
• C) 0.917915
• D) 0.9990881

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Definitions:

Universal

Pertaining to concepts, conditions, or experiences that are globally applicable or common to all people or things in general.

Gender Stereotypes

Preconceived notions and beliefs about the roles, behaviors, and characteristics deemed appropriate for men and women by society.

Television

A system for transmitting visual images and sound that are reproduced on screens, primarily used for broadcasting programs for entertainment, information, and education.

Real Life

Referring to actual events, situations, or experiences outside of fictional or theoretical contexts.