The Overnight Shipping Business Has Skyrocketed in the Last Ten

question 206

Short Answer

The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success is customer service. A study was conducted to determine the customer satisfaction levels for one overnight shipping business. In addition to the customer's satisfaction level, the customers were asked how often they used overnight shipping. The results are shown below in the following table: $\begin{array}{c|ccc|c} & {\text { Satisfaction level }} & \\\text { Frequency of Use } & \text { High } & \text { Medium } & \text { Low } & \text { TOTAL } \\\hline<2 \text { per month } & 250 & 140 & 10 & 400 \\\text { 2-5 per month } & 140 & 55 & 5 & 200 \\>5 \text { per month } & 70 & 25 & 5 & 100 \\\hline \text { TOTAL } & 460 & 220 & 20 & 700\end{array}$

Suppose that one customer who participated in the study is chosen at random. What is the probability that the customer did not have a high level of satisfaction with the company?
A) $\frac { 12 } { 35 }$

B) $\frac { 23 } { 35 }$

C) $\frac { 4 } { 7 }$

D) $\frac { 3 } { 7 }$

• A) \(\frac { 12 } { 35 }\)
• B) \(\frac { 23 } { 35 }\)
• C) \(\frac { 4 } { 7 }\)
• D) \(\frac { 3 } { 7 }\)

Recognize the organization levels in the body and the concept of feedback mechanisms in physiological regulation.

Understand the role and mechanism of negative and positive feedback in physiological processes.

Identify organs and their functions within specific body regions.

Acknowledge the multi-organ system involvement in maintaining body functions.

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Definitions:

Effort

The amount of physical or mental energy expended to achieve a goal or perform a task.

Expectancy-value Theory

A psychological theory that explains motivation and behavior as a function of an individual's expectations for success and the value they place on achieving the goal.

Achievable

A term used to describe a goal or task that is possible to accomplish or attain with effort, skill, or resources.

Self-awareness

The recognition of one's own emotions, thoughts, and values, and understanding how they influence behavior.