Use the Guidelines to Evaluate the Study

question 42

Multiple Choice

Use the guidelines to evaluate the study. From the information given, what is the biggest flaw in the study?
-You would like to know if the customers of your video store are satisfied. You hand a customer satisfaction questionnaire to every customer who comes into the store and ask them to fill it out
And place it in a box after they check out. The questionnaire asks customers to rate their satisfaction
On a scale of 1-10 with regard to the video selection and customer service.

• A)Confounding variables
• B)Setting may not encourage honest responses
• C)Wording of the questions
• D)Participation Bias
• E)Selection Bias

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Definitions:

Productivity

The measure of the effectiveness of a person, machine, factory, system, etc., in converting inputs into useful outputs.

Quantitative Measure

An evaluation tool that uses numerical data to assess performance or outcomes.

Efficiency

The ability to accomplish a task or produce a desired outcome with the least amount of waste, effort, or resources.

Self-managers

Individuals who effectively regulate their own behavior and decisions towards achieving personal and professional goals.