Use the Guidelines to Evaluate the Study

question 42

Multiple Choice

Use the guidelines to evaluate the study. From the information given, what is the biggest flaw in the study?
-You would like to know if the customers of your video store are satisfied. You hand a customer satisfaction questionnaire to every customer who comes into the store and ask them to fill it out
And place it in a box after they check out. The questionnaire asks customers to rate their satisfaction
On a scale of 1-10 with regard to the video selection and customer service.

• A)Confounding variables
• B)Setting may not encourage honest responses
• C)Wording of the questions
• D)Participation Bias
• E)Selection Bias

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Definitions:

Human Relations School

An approach to management and organizational theory that emphasizes the importance of human needs in the workplace and the key role of social interactions in employee satisfaction and productivity.

Primary Labor Market

Is composed mainly of highly skilled or well-educated white males. They are employed in large corporations that enjoy high levels of capital investment. In the primary labor market, employment is secure, earnings are high, and fringe benefits are generous.

Highly Skilled

Possessing advanced levels of expertise, training, or education in a specific field or activity.