Use the Guidelines to Evaluate the Study

question 42

Multiple Choice

Use the guidelines to evaluate the study. From the information given, what is the biggest flaw in the study?
-You would like to know if the customers of your video store are satisfied. You hand a customer satisfaction questionnaire to every customer who comes into the store and ask them to fill it out
And place it in a box after they check out. The questionnaire asks customers to rate their satisfaction
On a scale of 1-10 with regard to the video selection and customer service.

• A)Confounding variables
• B)Setting may not encourage honest responses
• C)Wording of the questions
• D)Participation Bias
• E)Selection Bias