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Evaluate the Expression. -10!

question 99

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Evaluate the expression.
-10!

Describe how service characteristics such as perishability and variability affect service delivery and marketing.
Comprehend the importance of fair treatment (distributive and procedural fairness) in service recovery.
Understand strategies for motivating and training staff to deliver excellent service.
Analyze how service providers can address the challenges of service failures and recovery.

Definitions:

Stress Episode

A specific instance or period in which an individual experiences physical or psychological stress, characterized by feelings of tension, pressure, and anxiety.

Personality

The relatively stable set of psychological characteristics that influences the way an individual interacts with his or her environment.

Stress Reaction

A response or change in the body or mind when presented with stressors, affecting an individual's health and wellbeing.

Reaction Formation

A psychological defense mechanism whereby an individual unconsciously replaces an unacceptable or anxiety-inducing emotion or desire with its opposite.

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