A Company That Receives the Majority of Its Orders by Telephone

question 3

Multiple Choice

A company that receives the majority of its orders by telephone conducted a study to determine
How long customers were willing to wait on hold before ordering a product.The length of
Waiting time was found to be a variable best approximated by an exponential distribution with a
Mean length of waiting time equal to 3 minutes (i.e.the mean number of calls answered in a
Minute is 1/3) .What proportion of customers having to hold more than 4.5 minutes will hang up
Before placing an order?

• A) 0.22313
• B) 0.48658
• C) 0.51342
• D) 0.77687

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Definitions:

Liquidated Damages

A pre-determined sum agreed upon by parties in a contract as compensation for breach of contract, where actual damages are difficult to ascertain.

Doctrine

A principle or body of principles presented for acceptance or belief by a religious, political, scientific, or philosophic group.

Quantum Meruit

“As much as he has earned.” A quasi-contractual remedy that permits a person to recover a reasonable price for services and/or materials requested, where no price is established when the request is made.

Specific Performance

A court order requiring a party to fulfill their obligations under a contract, rather than providing a financial compensation for failing to fulfill it.