SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 69

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested
in determining whether the customers who have purchased a Blu-ray player made by the company
over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1, the possible responses to the question "Are you happy, indifferent, or
Unhappy with the performance per dollar spent on the Blu-ray player?" are values from a

• A) discrete numerical variable.
• B) continuous numerical variable.
• C) categorical variable.
• D) table of random numbers.

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Definitions:

Performance

The act of carrying out or accomplishing an action, task, or function.

Social Loafing

A phenomenon wherein individuals exert less effort to achieve a goal when they work in a group than when they work alone.

Challenge Response

A reaction mechanism to a challenge in which an entity (person, group, or organization) mobilizes resources and adapts to overcome the obstacle.

Threat Response

The reaction or actions taken by an individual or group when faced with a perceived danger or threatening situation.