SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 184

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested
in determining whether the customers who have purchased a Blu-ray player made by the company
over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1, the possible responses to the question "How would you rate the quality
Of your purchase experience with 1 = excellent, 2 = good, 3 = decent, 4 = poor, 5 = terrible?" are
Values from a

• A) discrete numerical variable.
• B) continuous numerical variable.
• C) categorical variable.
• D) table of random numbers.

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Definitions:

Mechanical Hard Drive

A data storage device using spinning disks coated with magnetic material to read and write digital information, known for its capacity and cost-effectiveness.

Performance

The act of performing or carrying out tasks and the efficiency or effectiveness with which these are executed.

Flash

A technology used in photography and devices to produce a brief burst of light, typically used to illuminate a scene.

NVRAM

Non-Volatile Random Access Memory, a type of memory that retains data after the system power is turned off.