SCENARIO 1-3 The Manager of the Customer Service Division of a Major

question 37

Multiple Choice

SCENARIO 1-3
The manager of the customer service division of a major consumer electronics company is interested
in determining whether the customers who have purchased a Blu-ray player made by the company
over the past 12 months are satisfied with their products.
-Referring to Scenario 1-3, which of the following questions in the survey will NOT likely
Induce a measurement error?

• A) How many times have you illegally copied copyrighted sporting events?
• B) What is your exact annual income?
• C) How many times have you brought the Blu-ray player back for service?
• D) How many times have you failed to set the time on the Blu-ray player?

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Definitions:

Body Mechanics

The use of one’s body in an efficient and safe manner during daily activities to prevent injury.

Erect Posture

A body position where the spine is aligned and upright, promoting optimal physiological functioning.

Wide Base

A term referring to a stance or structure that is wider at the base, often implying greater stability or support.

Isokinetic

Pertaining to muscle contractions that occur at a constant speed across the entire range of motion.