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Incremental Improvement
A continuous approach to enhancing products, services, or processes through small, actionable steps rather than major overhauls, aiming for consistent progress over time.
Continuous Improvement
An unceasing initiative aimed at elevating products, services, or processes by implementing small-scale and revolutionary improvements.
Service Recovery
Training and empowering frontline workers to solve a problem immediately.
Kaizen
A Japanese business philosophy of continuous improvement of working practices, personal efficiency, etc.
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