Based on the Histogram Below, Would It Be Unusual to Be

question 8

Multiple Choice

Based on the histogram below, would it be unusual to be on hold for 5 minutes or more at this call center?

• A) Not enough information given.
• B) Yes, it would be unusual.
• C) No, it would not be unusual.

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Definitions:

DiSC Inventory

A behavioral assessment tool that identifies individuals' personality profiles based on Dominance, Influence, Steadiness, and Conscientiousness.

Emphasizes Relationships

Emphasizing relationships involves prioritizing and nurturing the connections and interactions between individuals, groups, or organizations to foster trust, collaboration, and mutual benefits.

Optimism

The tendency to look on the more favorable side of events or conditions and to expect the most favorable outcome.

Job Rotation

A workforce management practice where employees are moved between different jobs to increase their skills and experience.