To Provide a Sustainable Competitive Advantage, a Capability Must Satisfy

question 9

Multiple Choice

To provide a sustainable competitive advantage, a capability must satisfy all of the following criteria EXCEPT:

• A) be technologically innovative.
• B) be hard for competing firms to duplicate.
• C) be without good substitutes.
• D) be valuable to customers.

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Definitions:

Customer Cost Analysis

A process of examining the costs involved in serving a customer or customer segment, helping in making informed pricing or service strategies.

Time-Driven Activity-Based Costing

An accounting method that assigns costs to products or services based on the actual amount of time it takes to produce them, using time as the main driver for cost.

Order Fulfillment Department

A section within an organization responsible for processing customer orders, ensuring they are picked, packed, shipped, and delivered efficiently.

Capacity Analysis

The method of calculating the production capability required by an organization to adapt to the fluctuating needs for its products.